23jili Privacy Policy

Last Updated: May 2026

1. Introduction

This Privacy Policy ("Policy") describes how 23jili ("23jili," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "Player," or "User") who access or use the 23jili website at https://23jili.net and all associated services, games, and features (collectively, the "Platform"). This Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

By registering an account on the 23jili Platform or by continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact us to close your account.

23jili reserves the right to update this Privacy Policy at any time. The date of the most recent revision is indicated at the top of this page. We encourage you to review this Policy periodically. Continued use of the Platform following any update constitutes your acceptance of the revised Policy.

2. Information We Collect

23jili collects personal information in the following categories:

2.1 Registration Information. When you create a 23jili account, we collect your full legal name, date of birth, email address, Philippine mobile number, username, and password (stored in encrypted form). This information is required to establish and maintain your account.

2.2 Identity Verification (KYC) Information. To comply with anti-money laundering (AML) regulations and to verify your age eligibility (21+), we may collect copies of government-issued identification documents such as a Philippine passport, driver's license, SSS ID, PhilSys National ID, or UMID card, as well as proof of address and proof of payment method ownership.

2.3 Financial Information. We collect information related to your deposits and withdrawals, including your GCash number, PayMaya account, BPI, BDO, or Metrobank account details as necessary to process transactions. We do not store full bank account numbers or card numbers on our servers; payment processing is handled by our certified payment partners.

2.4 Gaming Activity Data. We collect records of your gaming activity on the Platform, including game history, wager amounts, win/loss records, session durations, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical and Device Data. We automatically collect certain technical information when you access the Platform, including your IP address, browser type and version, operating system, device identifiers, referring URLs, and pages visited. This data is collected via cookies and similar tracking technologies as described in Section 7 of this Policy.

2.6 Communications Data. If you contact 23jili via live chat, email, or any other channel, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

3. How We Use Your Information

23jili uses the personal information we collect for the following purposes:

4. Sharing of Personal Information

4.1 23jili does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances.

4.2 We may share your personal information with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other certified payment partners, solely for the purpose of processing your financial transactions;
• Identity Verification Providers: Third-party KYC and AML compliance service providers engaged to verify your identity and age;
• Game Software Providers: Licensed game developers and providers whose games are available on the 23jili Platform, to the extent necessary to deliver game services;
• IT and Security Service Providers: Cloud hosting, cybersecurity, and fraud detection service providers engaged to maintain the security and availability of the Platform;
• Regulatory Authorities: Government agencies and regulatory bodies in the Philippines, including but not limited to PAGCOR, where disclosure is required by law or regulation;
• Law Enforcement: Philippine law enforcement agencies where disclosure is required by a valid legal order, court order, or to protect the rights and safety of 23jili or its users.

4.3 In the event of a merger, acquisition, or sale of all or substantially all of 23jili's assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

5. Data Retention

5.1 23jili retains your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine law, including anti-money laundering regulations which may require retention of transaction records for a minimum of five (5) years.

5.2 If you request the closure of your 23jili account, we will deactivate your account and cease active processing of your personal data. However, certain data may be retained for the legally mandated retention period to comply with our regulatory obligations, resolve disputes, and enforce our agreements.

5.3 Gaming activity logs and communication records are retained for a minimum of two (2) years for dispute resolution and responsible gaming monitoring purposes.

6. Data Security

23jili implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• AES-256 encryption for sensitive data stored in our databases;
• Multi-factor authentication options for account access;
• Regular security audits and penetration testing by independent cybersecurity firms;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Continuous monitoring for suspicious activity and potential data breaches;
• Incident response procedures to address and notify affected users of any confirmed data breach in accordance with applicable law.

While 23jili takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

7. Cookies and Tracking Technologies

7.1 23jili uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the Platform, maintain your session, remember your preferences, and analyze Platform usage patterns.

7.2 The following categories of cookies are used on the 23jili Platform:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language settings and display options.
• Analytics Cookies: Used to collect aggregated, anonymized data about how users interact with the Platform, helping us improve performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your interests and activity on the Platform. These are only activated with your consent.

7.3 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

8. Your Rights Under the Data Privacy Act of 2012

As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines, you have the following rights with respect to your personal information held by 23jili:

• Right to be Informed: The right to know what personal data 23jili collects and how it is processed;
• Right to Access: The right to request a copy of your personal data held by 23jili;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to legal retention requirements;
• Right to Object: The right to object to the processing of your personal data for direct marketing or other purposes based on legitimate interest;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact the 23jili Data Privacy Officer via our live chat support or by email at [email protected]. We will respond to all verified requests within fifteen (15) business days in accordance with applicable law.

9. Children's Privacy

The 23jili Platform is strictly intended for individuals who are twenty-one (21) years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user under the age of 21 has registered an account or provided personal information, we will immediately close the account, delete the associated personal data, and return any deposited funds to the payment source. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

10. International Data Transfers

23jili's primary operations and data storage are based in the Philippines. In certain circumstances, your personal data may be transferred to and processed by service providers located outside the Philippines, such as cloud infrastructure providers or game software developers. Where such transfers occur, 23jili ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations, including the use of data processing agreements with adequate data protection clauses.

11. Third-Party Links and Services

The 23jili Platform may contain references to third-party services such as payment providers. Please note that once you leave the 23jili Platform, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party services you interact with. 23jili is not responsible for the privacy practices or content of third-party websites or services.

12. Changes to This Privacy Policy

23jili reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the 23jili Platform following the posting of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the revised Policy, you must discontinue use of the Platform and request account closure.

13. Contact the Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 23jili, please contact our Data Privacy Officer through any of the following channels:

• Live Chat: Available 24/7 directly on the 23jili Platform — our fastest response channel;
• Email: [email protected] — we aim to respond within one (1) hour during operating hours;
• Response Time: All formal data privacy requests will be acknowledged within three (3) business days and resolved within fifteen (15) business days.

You also have the right to escalate unresolved privacy concerns to the National Privacy Commission of the Philippines. 23jili is committed to working cooperatively with the NPC to resolve any complaints regarding our data processing practices.